v3.1.0 Release Notes

v3.1.0 — Released 12 May 2026

v3.1.0 brings a broad set of new capabilities, performance gains and refinements across digital tickets, booking, memberships, payments and reporting — making the platform more powerful and more reliable.

? Digital Wallet & Mobile Passes

? Memberships & Entitlements

? Booking Flow

New & improved

Refinements

Journey & multi-leg bookings

? Promotions, Vouchers & Pricing

? Payments & Refunds

? Reservation Portal & Accounts

⚙️ Admin Portal & Configuration

? Order Amendments & Imports

? Reporting

? Integrations

? Performance & Reliability

CORE-8168

New POS capabilities — Two new POS endpoints are now available for integrations.

Capacity in bulk amendments — Capacity is now allocated where available during bulk amendments.

Resilient external & POS payments — Improved reliability of POS connection tokens and external payments, including where Stripe isn't configured for a market.

CORE-7962

Reliable report settings — Reporting table settings now persist correctly.

Redeemable extras as scannable tickets — Redeemable ancillary items are now issued as tickets, so QR redemption works end to end.

Configurable custom-field order — The display order of custom fields can now be changed.

CORE-6654

Required add-ons — Where a product needs a specific add-on, customers are prompted to select it before continuing.

PO-1604

CORE-7355, 7562

Reliable webhook delivery — Payment data in webhooks now matches the published schema, restoring smooth delivery to downstream integrations.

Smoother mini-cruise & journey selection — Mini-cruise selection, the language selector and journey screens now work reliably.

Confirm validity-date changes — Changing a ticket's validity/expiry date now asks for confirmation, with a timezone check.

PO-1725

Responsive under load — Long-running searches now return gracefully instead of stalling.

Clear amendment totals — Amendment totals now show the price difference rather than the full value.

Capacity tier API — A capacity-tier update API endpoint is now available.

Per-product booking limits — Booking limits set per product are now applied.

V3-17

CORE-8262

Promotions for products a customer already owns — Promotions can be targeted at customers who already hold a specific product (e.g. pass holders).

Ref

Accurate redeemed reporting — The redeemed filter no longer includes cancelled or expired bookings.

Strengthened capacity & resilience — Production environments were scaled and hardened to support growing demand.

CORE-8155

Ref

Responsive layout refinement — Improved the booking layout on mid-size screens.

CORE-7818

"Copy from Contact/Vehicle Details" preserved — Copying contact or vehicle details no longer clears values on amendment.

Amendments reflected in reports — Amended sailings now appear correctly in reports.

Detailed sales report — The "show detailed sales for each booking" report now runs reliably.

CORE-6702

Complete refund details — Refund details now always show the correct card information.

Ref

CORE-6770

PO-1669, 1655

CORE-7544

Detail

CORE-6941, 6965, 5520, 7361, 7006

Guidance on return-leg selections — Booking guidance now also shows when a product is selected only on the return leg.

CORE-6493

V3-54

PO-1727, 1456, 1609, 1179

PO-1690, 1630

More accurate amendments — Passenger data preserved, duplicate passengers removed, correct timeslot-only changes, and reliable promo recalculation.

PO-1576

V3-20

CORE-7963, 7069

Message History loads email content — Email content in Message History now loads for orders awaiting reconciliation.

CORE-7611

Recommended-product acknowledgements — Customers can be asked to acknowledge key information before a recommended product is added to their basket.

Reliable new-order page — The new-order page now loads correctly even when commission dates are in the past.

Steadier order search — Search filters no longer reset unexpectedly, and a minimum reference length keeps results relevant.

PO-1659, 1612, CORE-8275

More reliable imports & port amendments — Combos retained, frozen timeslots handled, automatic invoicing and payable values set, clearer logging, and short-sea support.

Ref

CORE-8023

CORE-7955

V3-3

CORE-7823, 8359

V3-36

Passes stay up to date on upgrades — Upgrading a membership mid-term automatically refreshes the customer's digital wallet pass to reflect the new product.

PO-1568

Accurate sold-out status — Products show as sold out as soon as booking limits are reached.

CORE-7908, 7926, 7933

Cleaner membership search — The membership search no longer shows duplicate products or selects two products when one is chosen.

Exclude combos from promotions — Combos can be excluded from promotions, and the promotions section has been tidied up.

CORE-7968

Order reference on Stripe payments — The cart/order reference is now included in Stripe payment metadata.

Detail

CORE-6698

CORE-6676

Custom fields in the booking header — Custom field values now display in the booking-flow header.

Steadier platform — Read traffic balanced across database replicas, improved resilience, and faster queries.

Override refund or charge on amendment — Staff can override the refund or charge during an amendment.

Smoother mobile membership purchase — Refined the clear-cart prompt and entitlement handling on mobile.

PO-1704

PO-1687, 1578

CORE-7826

CORE-7085

More consistent add-ons — Add-on selection, required-option settings and option limits now behave consistently throughout the booking flow.

Detail

Detail

V3-6

Optional VAT rate — VAT rate is no longer mandatory where it doesn't apply.

Entitlement promotions on slot-free products — Booking options without time slots now load correctly when entitlement promotions are configured.

Booking guidance on events — On-screen booking messages now display for events as well as other products.

Accurate discounts & tier pricing — Discount quantities and tier supplements now display correctly.

Detail

CORE-6667, 6475

PO-1601

CORE-7556

V3-33

CORE-7957

CORE-7938

Logical journey ordering — A return journey can no longer be booked before its outward leg.

Cleaner recommendations — Adding a recommended product now updates the existing basket item rather than creating a duplicate.

PO-1649, 1650

CORE-7922

LUK2-821

Ref

Reserved custom fields across products — Reserved custom fields now work correctly across different products on the same order.

CORE-7728

CORE-7005, 7094

CORE-8051

Detail

Refund refinements — Corrected refund payment-type handling and Barclaycard refund availability and text.

CORE-6589

Detail

Up to 70× faster listings — Combo and add-on listings load dramatically faster.

Ref

Accurate redeem button on return journeys — The "Redeem Booking" button now hides correctly after each leg is redeemed.

Refund amount pre-filled — The refund page now pre-fills the correct refund amount, rather than requiring it to be entered manually.

PO-1313, CORE-8080

V3-30

Accurate membership upgrade pricing — Upgrading a membership now calculates the correct price.

Price overview export by email — The price overview export is now emailed, with cleaner formatting for reliable re-upload.

PO-1345

Complete trade-portal bookings — The trade portal now collects all required customer details where the journey needs them.

—

Ref

Apple Wallet support added — Ticket passes can now be added to Apple Wallet, complementing existing Google Wallet support. Includes a QR-code flow for moving a pass from desktop to mobile, multi-ticket support, and automatic voiding when an order is cancelled.

Refined journey options — A range of refinements to journey-specific options, including pet and lounge availability, bicycle bookings, priority boarding, foot-passenger amendments and clearer fare labelling.

Refreshed membership wording — A range of clarity improvements to membership and Gift Aid copy across the website.

Capacity tiers — A new capacity-tiers system, with a management interface in the Admin Portal, is now available and in production use.

Commission respects overrides — Commission now accounts for price overrides accurately, including overrides applied during an amendment.

Detail

Detail

CORE-7958, PO-1488

CORE-7020

Contact details retained between steps — Contact details carry across booking steps reliably.

CORE-7956, 7596, 7824

PO-1605, 1679, 1680, 1740, 1706, 1530, 1654, 1664, 1647, 1370

Smoother add-on validation — Customers can continue as soon as the required add-on is selected for every ticket.

PO-1551

Edit guest bookings — Editing a booking placed as a guest customer now works correctly.

CORE-7942, 6639

"Combine Promo with Combos" honoured — The combine-with-combos setting now applies exactly as configured.

PO-1428, 1715

CORE-6780

Detail

PO-1623, 1650

View imported orders — Imported orders can now be opened without errors.

"Redeemed only" filter — A new "Redeemed only" filter is available in order search and the data tab.

Admin refinements — Corrected the booking-flow infobox product filter, the "Override Amount" display, and the advanced-filters time picker.

PO-1700, 1625, 1678, 1715, 1640, 1467, 1694

Reliable rapid add-on changes — Changing add-ons in quick succession now keeps every selection, with totals and options recalculating correctly.

CORE-6935

Ref

CORE-6844

Trade-partner payment refinements — Resolved duplicate add-on commission entries, and cash-only trade partners no longer see the invoice option.

Tidier amendments — Duplicate options no longer appear when amending an order.

Faster order & entitlement search — Improved response times on order and entitlement searches.

Detail

PO-1617, 1618, 1590, 1583

Flexible bulk updates — Relaxed validation so valid bulk and sailing updates are no longer blocked.

CORE-7108

V3-75

CORE-8089

V3-14

Reliable POS refunds — Card and contactless refunds taken at POS now process correctly.

Ref

PO-1596, 1620, 1663, 1658, 1506, 1575, 1695, 1637, V3-7, V3-9, V3-10, CORE-7987

CORE-6552

Faster add-to-cart — Optimised product data and caching make adding to cart noticeably quicker.

PO-563

CORE-7821

Ref

Accurate pay-later expiry — Corrected the pay-later token expiry calculation.

Service-instance import & export — Improved limit reporting and CSV export, automatic detection of the limits type from CSV headers, and immediate effect of bulk limit updates.

User & access refinements — Trade-partner portal login restored, trade-partner accounts filtered from the admin user list, the Editor role can run queries, and the user list is fully paginated.

Precise VAT handling — Improved VAT precision to avoid rounding differences.

PO-563, 1703, 1709, 1573, 1577, 1651, 1661, 1676, 1696

V3-24

Direct Debit cancellations & refunds sync to Stripe — Cancelling a Direct Debit membership, and processing refunds that include fees, now update Stripe correctly.

Reliable membership payment — Resolved a payment issue in the membership flow.

CORE-7890

Detail

PO-1645

Donations button refinement — Improved the donations button behaviour.

Reliable time-slot selection — Selecting a time slot now works smoothly.

Import/export of instance limits — Tier and add-on option limits can be imported and exported.

Coach driver on the return leg — The coach-driver option now appears on the return leg for group bookings.

V3-56

Automatic renewal for Direct Debit memberships — Memberships paid by Direct Debit, including imported ones, now renew automatically when the billing period elapses.

CORE-7939

CORE-6890

CORE-7729

V3-31

Detail

Clearer upgrade confirmation — After upgrading a membership, the confirmation page and order summary now read clearly as an upgrade.

CORE-7992, PO-370

Per-channel sales-end times — Sales can now close at different times on different channels for the same product.

CORE-7951, 7943, 7931

Extras & cabins before the cart for agents — Trade agents can choose extras and cabins earlier in the journey.

Ref

Accurate analytics — Removed duplicate items from the Google Tag Manager add_to_cart event.

Promo discount shown once — Discounts now appear a single time in the basket.

Ref

Smoother bulk cancellations — Bulk cancellation works for multi-booking orders with non-refundable fees, and the button no longer stays disabled.

Ref

Concession bookings load reliably — Booking options now load for customers with concession entitlements.

CORE-7822

Flexible overrides — Override and charge amounts can be entered with decimals directly, and may exceed the booking or paid value where appropriate.

Offline POS lookup — Offline POS reference lookup works again in order search.

Accurate promotion product validation — Resolved promotion product validation issues.

CORE-7989

PO-1653

CORE-6922

PO-1497