Bundle & Family Entitlement Management

Multi-Person Entitlements, Group Access & Operational Lifecycle Control 

Version: 1.2

Platform: Expian v3.x

Overview 

The Bundle & Family Entitlement Management framework enables Expian to support grouped entitlements where a single purchasable product generates multiple independently managed access credentials.

The framework supports:

• family passes
• grouped admissions
• multi-person products
• shared entitlement packages
• bundled access rights
• grouped operational servicing

Each bundle:

• behaves as a single commercial product
• generates multiple individual entitlements
• supports individual ownership
• generates individual QR codes
• generates individual wallet passes
• supports real-time operational validation

The framework integrates across:

• B2C
• POS
• Reservations
• Wallet services
• Validation services
• Gate scanning

Why It Matters 

Modern attractions increasingly require:

• family admissions
• grouped experiences
• multi-person access products
• shared entitlement journeys

Traditional ticketing systems often treat these as:

• single transactions

or

• fixed group tickets.

Expian instead supportsgrouped entitlement architecture where:

• each guest may hold their own credential
• each entitlement can be managed independently
• operational servicing remains flexible
• fraud prevention improves significantly

Bundle Architecture 

Shared Commercial Product

A bundle:

• is sold as one product
• may contain multiple ticket types
• may contain mixed entitlements
• supports grouped pricing logic

Examples:

• Family Pass
• 2 Adults + 2 Children
• Group Admissions
• Seasonal Access Bundle

Individual Entitlement Generation 

Child Ticket Relationships 

Each bundle creates:

• individual ticket records
• individual entitlement states
• individual QR codes
• individual wallet passes

This enables:

• named ownership
• independent scanning
• entitlement-level servicing
• operational visibility

Named Ownership 

Per-Ticket Customer Assignment 

Bundle members may:

• have different names
• have different email addresses
• hold individual wallet passes

This supports:

• family admissions
• group management
• operational servicing
• identity-linked access control

Entitlement Sharing & Delegated Access 

Controlled Entitlement Distribution 

The framework supports configurable entitlement sharing rules at ticket-type level. This enables organisations to determine:

• which entitlements may be transferred
• which entitlements may be shared digitally
• who may receive transferred entitlements
• which entitlement types must remain locked to the original purchaser Family Sharing Scenarios

A family bundle may allow:

• a child entitlement to be reassigned to a grandparent
• a child ticket to be digitally shared for a specific visit
• a dependent ticket to be managed by another named adult

At the same time:

• primary adult entitlements may remain non-transferable
• identity-linked adult tickets may remain locked to the original owner ● membership-holder credentials may require original ownership validation

This enables:

• flexible family attendance
• delegated childcare visits
• operational servicing flexibility
• stronger fraud prevention for primary memberships

Ticket-Type Level Sharing Rules 

Sharing behaviour may be configured independently for each entitlement type.

Configuration options may include:

• transferable vs non-transferable
• named ownership required
• one-time sharing
• temporary delegated access
• wallet reassignment permissions
• operational override permissions

Examples:

Operational Governance 

All entitlement sharing activity remains:

• auditable
• time-stamped
• operationally visible
• synchronised in real time

Operational teams may:

• revoke transferred access
• reassign ownership
• suspend shared entitlements
• validate delegated entitlement use

This ensures:

• operational governance
• fraud prevention
• controlled flexibility
• accurate admissions validation

Wallet Behaviour 

Individual Wallet Fulfilment

Each entitlement may:

• be downloaded independently
• exist in separate wallets
• maintain independent validation status

The platform supports:

• Apple Wallet
• Google Wallet
• individual pass fulfilment
• grouped entitlement servicing

Bundle Cancellation Management 

Grouped Operational Handling 

Cancellation flows support:

• grouped visual presentation
• shared bundle identification
• individual ticket visibility
• all-or-nothing enforcement where configured

This ensures:

• operational clarity
• reduced servicing errors
• accurate entitlement handling

Bundle Validation 

Real-Time Entitlement Checking 

Each entitlement within a bundle validates independently. Validation checks include:

• entitlement validity
• redemption status
• suspension status
• promotional eligibility
• location validity

This allows:

• independent guest admissions
• flexible operational access
• partial attendance handling

Suspension & Reinstatement 

Individual Bundle Member Control Individual bundle members may:

• be suspended
• reinstated
• cancelled
• serviced independently

without affecting the entire bundle.

This creates:

• operational flexibility
• improved fraud management
• entitlement-level governance

POS & Reservations Integration 

Operational Servicing 

POS and Reservations support:

• grouped entitlement visibility
• independent servicing
• wallet management
• entitlement updates
• grouped cancellation handling

This ensures:

• frontline operational flexibility
• simplified customer servicing
• real-time entitlement synchronisation

Real-Time Synchronisation 

Shared Entitlement State 

Changes made in:

• POS
• Reservations
• Wallet services

immediately update:

• validation services
• gate scanning
• operational entitlement states

This ensures:

• operational consistency
• accurate access control
• live entitlement governance

How to Configure 

1. Configure Bundle Products

Navigate to:

Admin → Products → Bundle Products 

Configure:

• bundle product type
• included ticket types
• grouped pricing behaviour
• bundle capacities
• entitlement quantities
• family/group structures

Supported examples include:

• Family Passes
• Adult + Child combinations
• Group admissions
• Seasonal bundled access products

Recommended configuration:

• define clear entitlement relationships
• configure named ownership requirements
• validate bundle quantity rules

2. Configure Individual Entitlement Generation

Navigate to:

Admin → Entitlements → Ticket Relationships 

Configure:

• child entitlement generation
• entitlement inheritance rules
• QR code generation
• wallet fulfilment settings
• independent entitlement validation

Supported behaviour includes:

• separate entitlement records
• independent redemption states
• per-ticket operational servicing
• entitlement-level lifecycle management

3. Configure Named Ownership 

Navigate to:

Admin → Customer Assignment Rules 

Configure:

• mandatory customer assignment
• per-ticket ownership requirements
• email capture rules
• individual guest assignment
• identity validation requirements

This supports:

• family admissions
• individual guest servicing
• identity-linked access control
• independent wallet fulfilment

4. Configure Entitlement Sharing Rules

Navigate to:

Admin → Entitlement Sharing Rules 

Configure:

• transferable vs non-transferable ticket types
• delegated access permissions
• temporary sharing behaviour
• wallet reassignment permissions
• operational override permissions
• entitlement ownership restrictions

Examples include:

Recommended best practice:

• lock primary adult entitlements to original ownership
• allow controlled sharing for dependent entitlements
• audit all entitlement reassignment activity

5. Configure Wallet Fulfilment

Navigate to:

Admin → Wallet Services 

Configure:

• Apple Wallet fulfilment
• Google Wallet fulfilment
• grouped entitlement handling
• independent pass downloads
• wallet refresh behaviour
• suspended entitlement behaviour

Supported functionality includes:

• separate wallet passes per entitlement
• entitlement-level invalidation
• upgraded entitlement synchronisation
• independent guest fulfilment

6. Configure Bundle Validation Rules

Navigate to:

Admin → Validation Rules 

Configure:

• entitlement validity periods
• redemption limits
• location restrictions
• promotional eligibility
• re-entry handling
• operational override permissions

Validation operates independently per entitlement. This enables:

• partial attendance handling
• independent guest admissions
• operational flexibility
• live fraud prevention

7. Configure Bundle Cancellation Handling

Navigate to:

Admin → Cancellation Rules 

Configure:

• grouped cancellation behaviour
• all-or-nothing enforcement
• independent entitlement cancellation
• cancellation visibility
• servicing permissions

Recommended configuration:

• define whether partial cancellation is permitted
• configure operational override permissions carefully
• ensure cancellation visibility is clear within POS and Reservations

8. Configure POS & Reservations Servicing

POS and Reservations support operational servicing for grouped entitlements.

Navigate to:

POS / Reservations → Entitlement Servicing Settings 

Configure:

• grouped entitlement visibility
• entitlement update permissions
• wallet servicing controls
• grouped cancellation workflows
• entitlement lifecycle controls

Recommended operational setup:

• enable grouped visual presentation
• maintain entitlement-level servicing visibility
• train frontline teams on independent entitlement behaviour

9. Configure Synchronisation & Auditability All entitlement changes synchronise in real time.

Configure integrations across:

• validation services
• wallet services
• POS
• Reservations
• scanning environments

Recommended implementation steps:

1. Enable real-time synchronisation.

2. Configure entitlement event logging.

3. Validate scanning behaviour.

4. Test wallet refresh handling.

5. Test suspension and reinstatement scenarios before go-live.

Best Practice 

• Capture named ownership for all bundle members
• Encourage individual wallet downloads
• Use grouped cancellation carefully
• Ensure frontline teams understand independent entitlement validation ● Use real-time scanning rather than visual checks
• Monitor operational servicing activity regularly

Feature Highlights 

Summary 

The Bundle & Family Entitlement Management framework enables Expian to support sophisticated grouped entitlement models while maintaining independent operational control over each individual entitlement.

Together, these capabilities provide:

• flexible family admissions
• secure group access
• operational servicing flexibility
• delegated entitlement sharing
• wallet-first fulfilment
• real-time entitlement governance
• enterprise-grade admissions control

for modern visitor attractions and recurring access environments.

Group Child Ticket

Temporary reassignment allowed

Group Admission

Carer Ticket

Configurable delegated access

Transferable within bundle

Resident Pass

Ownership locked

Per-ticket customer assignment

Feature

Live operational accuracy

Sharing Behaviour

Ticket Type

Description

Ticket Type

Why It Matters

Independent validation

Non-transferable

Individual Wallet Passes

Child Entitlement

Bundle Cancellation Handling

Delegated assignment permitted

Identity locked

Identity-linked access

Operational flexibility

Shared entitlement states

Non-transferable

Carer Entitlement

Family & group admissions

Multi-person bundle products

Delegated reassignment permitted

Reduced operational errors

Separate ticket records

Shareable within bundle

Flexible family attendance

Per-entitlement scan validation

Individual Entitlements

Independent mobile fulfilment

Flexible guest journeys

Adult Membership

Child Ticket

Child Ticket

Entitlement Sharing Rules

Named Ownership

Independent Validation

Adult Membership

Resident Pass

Suggested Configuration

Grouped Commercial Products

Grouped servicing flows

Real-Time Synchronisation

Temporary reassignment allowed