Overview

This document explains how operators redeem membership walk-ups and record other walk-up admissions using the Scanner. It covers:

• Membership QR code scanning
• Offline membership validation
• Selecting member ticket types
• Recording non-ticketed walk-up visitors
• Sync behaviour when offline

This process is used for members, passholders, and visitors who do not hold pre-purchased tickets.

Why It Matters

Membership and walk-up processes support:

• Frictionless member entry, improving experience for high-value customers
• Accurate attendance tracking, even for non-ticketed visits
• Real-time updates to entitlements and usage reporting
• Consistent validation of benefits across venues and sub-locations
• Operational continuity during offline periods

Correct use ensures that all visits, ticketed or non-ticketed, are recorded against the correct entitlement and reflected in reporting.

1. Membership Walk-Ups

(Insert Screenshot: membership_scan_placeholder)

Callout:See Screenshot: Membership QR Scan

To admit a member, the operator performs the following steps:

Step 1 — Tap Redeem

From the Home screen, press Redeem to activate the camera.

Step 2 — Scan the Membership QR Code

Memberships can be scanned from:

• Email confirmations
• Printed cards
• Digital membership cards
• Mobile wallet passes

The system checks:

• Membership validity
• Status (Active, Expired, Suspended, Awaiting Renewal)
• Entitlement rules
• Maximum ticket types allowed under the membership plan

Step 3 — Select the Member Ticket Types

If the membership is valid:

(Insert Screenshot: membership_ticket_selection_placeholder)

Callout:See Screenshot: Select Member Ticket Types

The operator is shown a screen listing the member ticket types available for that entitlement.

Example:

A Family 2 Membership may allow:

• Up to 2 Adult member tickets
• Up to 6 Child member tickets

The operator must select the number of visitors to admit, up to the entitlement limits.

Step 4 — Save

Press Save to record the redemption.

A success message confirms the membership walk-up has been logged.

2. Offline Mode for Memberships

Membership scanning remains fully functional offline.

When offline:

• The operator must visually confirm the membership card shows an active membership.
• Scanner reads the membership QR code to retrieve the membership ID.
• Selected member ticket types are recorded as offline walk-up admissions.
• When the device reconnects, the data automatically syncs to the backend.

This ensures no interruption to member entry during connectivity issues.

3. Recording Other Walk-Ups

Walk-ups represent non-ticketed or operational admissions for visitors who are not part of a booking or membership.

This flow is used for:

• Educational groups
• Local resident schemes
• Complimentary entry
• Staff or contractor attendance
• Operational walk-ins

Step 1 — Tap Add Walk-Ups

(Insert Screenshot: add_walkups_placeholder)

Callout:See Screenshot: Add Walk-Ups Button

From the Home screen, select Add Walk-Ups.

Step 2 — Choose Available Walk-Up Types

The operator is shown a list of non-ticketed ticket types configured for the location, such as:

• Adult Walk-Up
• Child Walk-Up
• Local Resident
• Complimentary
• Group Leader
• Venue-Specific Schemes

These options vary between venues and are configured in the Admin Portal.

Step 3 — Press Save

Once selected, the walk-up is recorded and logged under operational attendance.

4. Offline Mode for Other Walk-Ups

Walk-ups can also be recorded offline.

• Selected walk-up entries are saved locally.
• They sync automatically once network connection is restored.

This preserves accurate headcount even during outages.

5. How Memberships & Walk-Ups Appear in Reporting

These actions feed into:

• Attendance reporting
• Membership usage reporting
• Operational walk-up reporting
• Capacity utilisation
• Entitlement analytics

Entries appear in Redemption History, Scan Records, and Entitlement-related tables depending on the walk-up type and the membership scanned.

(Insert Screenshot: redemption_history_placeholder)

Callout:See Screenshot: Redemption History for Membership Use

Best Practices

• Confirm the membership card or email belongs to the visitor present.
• Always select the correct number of member ticket types — avoid over-admitting.
• Ensure walk-up categories are selected accurately for reporting integrity.
• When using offline mode, perform a manual sync once connectivity returns.
• Check sub-location configuration before admitting walk-ups at restricted entrances.
• Escalate frequent membership scanning errors to supervisors for review.

Troubleshooting

Membership shows as Invalid

Possible reasons:

• Membership expired
• Suspended
• Awaiting renewal
• Wrong venue or sub-location
• QR code unreadable
• (Validate against membership status in system.)

Unable to select enough ticket types

• Membership entitlement limits reached
• Wrong membership plan
• System not synced; refresh cache

Offline membership not syncing

• Check network connectivity
• Refresh booking cache
• Restart the Scanner app

Walk-Up types missing

• Sublocation may not allow walk-ups
• Walk-up types not configured in Admin Portal

QR code not scanning

• Switch to manual membership ID entry via Search → Membership ID
• Check for screen glare, damage, or obscured QR codes
  

Feature Highlights

Summary

Membership and walk-up flows are essential for accurate and frictionless admission at Expian venues. Operators use Scanner to process both membership-based entries and other operational admissions that don’t use pre-booked tickets.

Key benefits:

• Smooth member experiences
• Accurate recording of all visitor types
• Full offline support
• Consistent, auditable data in Reporting and CRM

This document forms the third part of the core scanning suite, alongside Scanner Overview & Settings and Redeeming Tickets.

Auto-Syncing

Improves operational headcount and reporting accuracy.

Tracks all membership and walk-up activity.

Why It Matters

Logs non-ticketed admissions.

Memberships and walk-ups work fully offline.

Offline entries sync once online.

Entitlement-Based Ticket Selection

Keeps reporting aligned with real visitor counts.

Redemption History

Feature

Maintains continuous access during connectivity issues.

Offline Support

Ensures correct usage and accurate reporting.

Reduces queue time, improves member experience.

Walk-Up Recording

Smart UI limits ticket types based on membership plan.

Description

Membership QR Scanning

Supports audits and customer service queries.

Admits members quickly via camera scan.